Refund Policy
Your satisfaction is our priority. Learn about our refund process and policies.
Last updated: September 4, 2025
30-Day Window
Request refunds within 30 days of purchase
Full Refunds
100% refund for eligible requests
No Questions
Simple refund process, no hassle
Refund Policy Details
Effective Date: January 1, 2024
1Refund Eligibility
We want you to be satisfied with our services. Our refund policy varies based on the subscription plan and usage.
2Monthly Subscription Refunds
Full Refund Available
You can request a full refund within 7 days of subscription if you haven't downloaded more than 2 optimized resumes.
Conditions:
- Request must be made within 7 days of purchase
- Limited use of service (maximum 2 resume downloads)
- Account must be in good standing
3Annual Subscription Refunds
Pro-rated Refund Available
You can request a pro-rated refund within 30 days of subscription based on unused months.
Refund Calculation:
- Refund = (Unused months / 12) × Annual subscription amount
- Minimum charge of ₹199 for the first month used
- Processing fee of ₹50 may apply
4Expert Review Refunds
Satisfaction Guarantee
If you're not satisfied with the expert review quality, request a re-review within 48 hours or get a full refund.
5Non-Refundable Situations
No Refund Available
The following situations are not eligible for refunds:
- Refund requests made after the eligible period
- Accounts terminated for policy violations
- Services used extensively (more than fair usage)
- Change of mind without valid service issues
- Duplicate or fraudulent payment claims
6Refund Process
Step 1: Contact Support
Email us at support@joblant.com with your refund request and reason.
Step 2: Review Process
We'll review your request within 2-3 business days and verify eligibility.
Step 3: Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method.
7Cancellation vs Refund
Important Distinction
Cancellation: Stops future charges, access continues until period ends
Refund: Returns money for current/unused period and may terminate access
8Payment Processing
- Refunds are processed through Razorpay to your original payment method
- Bank processing time may take additional 3-5 business days
- International payments may take longer to process
- Refund confirmations are sent via email
9Dispute Resolution
If you're unsatisfied with our refund decision, you can escalate the matter by contacting our customer service manager at support@joblant.com with "DISPUTE" in the subject line.
10Contact Information
For refund requests or questions about this policy:
Refund Support Team
Conseccomms Technologies LLP
Email: support@joblant.com
Phone: +91-7887 786 234
Response Time: Within 24 hours